This service allows you to choose and purchase, on-line, the specific documents
you require, on a "one-off" basis, or to purchase
helpline time on an ad hoc basis.
Buying our products couldn't be easier! We have combined many of our
documents into a range of practical and cost-effective packages but most documents
can also be purchased individually if you prefer.
The subject areas below give you details of the contents of the main packages.
Not every package is listed below, therefore if you cannot find what you want, or you
just need a single letter, form, contract or policy, the best option would be to view our
full alphabetic list.
Each product on the PAYG screen has an "access period". Some smaller individual
documents can be downloaded at any time within the 24-hour period from the time you
purchase it. However, some of the larger packages, for example maternity, recognise
the life cycle of the whole process and you are therefore given much longer access
periods, of up to 12 months, during which time you can continue to download and
customise the documents.
Once you have registered as a PAYG user, you will be issued with a unique user ID,
which will be confirmed via email, and which will allow you access to your selected
documents.
You may purchase as many, or as few, packages or documents as you wish, and
you are given the opportunity to change your mind about any of your purchases at the
checkout, prior to submitting your order and credit card details to Worldpay for
purchase.
Click on any one of the underlined words (links) in which you are interested to see
more details of that package. If you then click on the purchase link, this will take you
through to the main PAYG selection screen. Documents and packages related to the
subject in which you have shown interest will appear at the top of this screen, but if
you scroll further down you can view a list of our entire range of packages and documents,
together with pricing information.
Absence
Absence
can represent significant cost, both in financial terms and lost production.
Our absence package shows you how to manage all types of absence,
including sickness (long and frequent short-term), maternity, and parental
leave whilst avoiding unfair dismissal and disability discrimination claims. It
also contains all the standard policies and documentation you will need,
such as:
- Absence and sick pay policy
- Time off for dependants policy
PLUS notes on:
- handling sickness absence
PLUS template letters:
- Absence warning
- Request to employee for medical report
- Request to GP for medical report
- Self-certification form
- Holiday request form
- Working Time Record
In addition, you can purchase smaller packages which deal with a specific
type of absence as follows:
maternity & parental
sickness.
You can also purchase individual documents by clicking on the
purchasing link above and scrolling down the list on the individual products
page.
Administration and record keeping
Administration and record keeping
Finding the time to draw up the necessary forms, paperwork and records
associated with employing people seems a never ending task, but one which
is necessary to comply with the law.
Our administration and record keeping package contains everything
you need!
It includes:
Step by step guide to personnel administration
PLUS notes on
- key statistics
- employment rights
- recent and forthcoming changes to legislation
- data protection
- working time
- young people
- minimum wage
Template forms:
- Parental leave
- Self-certification of absence
- Holiday request
- Expenses claim
- Working Time Record
- Working Time Opt Out agreement
- Bank details
- Personnel file checklist
- Training record
- Letter authorising outside work
You can also purchase individual documents by clicking on the
purchasing link above and scrolling down the list on the individual products
page.
Contracts of employment
Contracts of employment
We offer a range of contracts, which are easy to complete and
customise to clearly specify the details of your employee's terms and
conditions. All of the contracts can be bought individually, as follows:

- Statement of Terms and Conditions:
It is a legal requirement for every employee to be issued with a written
statement of terms and conditions of employment within two months of
commencing work.
- Contract for senior managers and key employees:
This contract contains all of the essential information to be given by
law in a statement, but also has an extended range of optional benefits and
post-employment restrictions.
- Fixed-term contract:
As above, but for employees who are contracted for a fixed, specified
duration.
- Director's service agreement:
A service agreement for an executive director who is also an employee,
this contains additional clauses relating to the responsibilities which the title
of "director" confers in law.
- Agreement for casual worker:
This agreement clarifies the arrangements for casual (ie ad hoc)
workers and protects the employer from creating an unintended ongoing
employment relationship.
You can also purchase individual documents by clicking on the
purchasing link above and scrolling down the list on the individual products
page.
Disciplinary
Disciplinary
Every business can expect its employees to uphold its standards of
performance and behaviour but there may be occasions where it is necessary
to take disciplinary action against one of your staff. How can you do so
confidently, without fear of an unfair dismissal claim which could carry with
it compensation?
Our step by step guide will guide you through the process. Our procedure
complies with the ACAS Code of Practice, and there are guidance notes together
with all the standard documentation.
Our package includes:
Step by step guide to discipline
PLUS
Disciplinary procedure
PLUS
notes on
- disciplinary action
- handling poor performers
- misconduct and dismissal
- tribunal - legal issues
Template letters:
- Suspension letter
- Confirmation of verbal warning
- Confirmation of written warning
- Confirmation of final written warning
- Dismissal
- Dismissal (gross misconduct)
- Absence warning
You can also purchase individual documents by clicking on the
purchasing link above and scrolling down the list on the individual products
page.
Discrimination, equal opportunity, bullying and harassment
Discrimination, equal opportunity, bullying and harassment
An equal opportunity and a bullying and harassment policy, plus guidance
notes on discrimination and equal opportunities. We consider these are
essential to avoid the risk of unlimited compensation claims for discrimination
and harassment.
You can also purchase individual documents by clicking on the
purchasing link above and scrolling down the list on the individual products
page.
Dismissal/termination of employment
Dismissal/termination of employment
We have a range of customisable letters available depending on the
circumstances for ending someone's employment with you. For example:
dismissal letters,
following disciplinary action, on grounds of ill-health or confirming the expiry
of a fixed-term contract, a
compromise agreement
and an
exit interview form.
You can purchase individual documents by clicking on the purchasing
link above and scrolling down the list on the individual products page.
Employee handbook
Employee handbook
A good handbook will create a great impression for your business. It
can help to welcome new staff, gives all staff a handy source of reference,
and by writing down your rules and providing clear guidelines and information,
you spend less time answering questions and enable your managers to
manage in a more consistent way.
Our template handbook is split into eight main sections:
- About your business
- On joining us
- General terms and conditions
- Your career with us
- Your health, safety and security
- Other rules and general information
- On leaving us
- Our policies and procedures
Each section gives you suggested wording on a whole range of topics,
which you can tailor to your working environment, and you can include
your employment policies at the back as an appendix.
If you are starting from scratch, you may wish to buy the combined
handbook and essential policies package!
Employee relations
Employee relations
Managing employee relations is essential to the success of your business.
With increases in individual rights it is important that this aspect of managing
your business is not neglected.
Our employee relations package will show you how to get the very
best from your staff.
It includes:
Step by step guides to
Employee surveys
Communication
Employee satisfaction
Motivation
Delegation
Time management
Employee survey and
introductory letter to employees
Notes on trade union recognition
You can also purchase individual documents by clicking on the
purchasing link above and scrolling down the list on the individual products
page.
Essential policies
Essential policies
Our essential policies package provides you with the main policies and
procedures necessary to ensure legal compliance and defend claims by
employees to employment tribunals. They comply with ACAS Codes of practice,
are robust, and give you practical advice on how to apply them in practice.
Remember, the penalties for getting it wrong are high, with unlimited
compensation for discrimination
and an upper limit
for unfair dismissal.
The package includes:
Policies for:
- Absence
- Bullying and harassment
- Disciplinary
- Equal opportunity
- Grievance
- Health and Safety
- IT and computer use
- Maternity, adoption, paternity
- Parental leave and time off for dependents
- Whistleblowing
PLUS notes on:
employment rights
- equal opportunities
- discrimination
- equal pay
- part-time employees
- bullying and harassment
You can also purchase individual documents by clicking on the
purchasing link above and scrolling down the list on the individual products
page.
Grievance
Grievance
Our procedure and accompanying guidance notes take you through
the process of hearing grievances fairly and consistently, avoiding the
likelihood of litigation.
You can also purchase individual documents by clicking on the
purchasing link above and scrolling down the list on the individual products
page.
Managing people
Managing people
The success of your business is dependent upon your managers and
supervisors having the skills to manage people effectively. Poor management
can lead to lost production, poor quality, dissatisfied customers, low morale,
absence, accidents etc. It could also be responsible for claims of harassment,
discrimination, bullying and constructive dismissal all of which could result
in huge compensation claims by employees.
Small organisations cannot afford to take managers out of the business
to attend expensive training courses. The solution? Our step by step guides
take you through the maze of managing people to ensure you are legally
compliant and are getting the best out of your staff.
Step by step guides:
- Training
- Performance development
- Delegation
- Time management
- Retention
- Communication
- Appraisal
- Motivation
Performance review forms
Training and development policy
Training and development plan
Training record
Tuition agreement
PLUS
- Notes on handling poor performers
- Training requirements - legal issues
You can also purchase individual documents by clicking on the
purchasing link above and scrolling down the list on the individual products
page.
Maternity
Maternity
With increased maternity rights and the introduction of parental leave,
employers must be up-to-date in order to ensure their business operates
effectively in the event of key staff taking such leave. Our package shows
you how, giving you the information and guidance to do so within the law.
This policy also forms part of our absence package detailed above.
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You can also purchase individual documents by clicking on the
purchasing link above and scrolling down the list on the individual products
page.
Recruitment
Recruitment
Recruiting the right staff is essential to the success of any business but
it is a time consuming, expensive and risky process. The wrong decision
can result in disruption to your business as a result of incompetence, poor
performance, bad attitude, low morale and the inevitable cost of replacing a
bad appointment. Recruitment is also a high risk business. You could potentially
face a claim of discrimination from applicants, with no limit on the
compensation you could be ordered to pay.
Our recruitment package guides you through the process. All the
documentation, forms and letters you will need are included, from an application
form through to making an offer of employment.
The package includes:
Step by step guides:
Recruitment
Recruitment documentation
Making an offer
Induction
PLUS notes on
- employment rights
- equal opportunities
- equal pay
- foreign nationals
- employees with convictions
- working time
- young people
- disability
- part-timers and
- national minimum wage
Template forms:
- Authority to recruit form
- Induction checklist
- Job description
- Person specification
- Application form
- Personnel file checklist
PLUS template letters:
- invite to interview
- offer of employment
- unsuccessful candidate
- holding letter
- reference request (personal, academic and employer)
- reference request forms (personal, academic and employer)
- induction plan
You may also require the following documents which can be purchased separately:
You can also purchase individual documents by clicking on the
purchasing link above and scrolling down the list on the individual products
page.
Redundancy
Redundancy
A redundancy situation requires management time and skill in order to
maintain morale and must be handled correctly to avoid claims to
employment tribunals. Your selection criteria, the staff you nominate to be
redundant and consultation process will all fall under scrutiny.
Our package will guide you through the process to ensure you comply
with the law and can defend claims.
It contains:
Redundancy policy
Template letters:
informing of consultation
confirming redundancy
PLUS
- notes on redundancy
- redundancy pay reckoner
You can also purchase individual documents by clicking on the
purchasing link above and scrolling down the list on the individual products
page.
Risk assessment
Risk assessment
Our online HR risk assessment will confirm to you whether you are
operating on the right side of employment and discrimination law and whether
you are following 'best practice' in HR. On completion of an online
questionnaire you will receive a comprehensive report summarising any
areas of risk with suggestions of how these can be avoided.
You can also purchase individual documents by clicking on the
purchasing link above and scrolling down the list on the individual products
page.
Training and development
Training and development
A training and development policy and associated documentation will
help ensure you obtain the maximum return upon your investment in people.
Also available separately is a
tuition repayment agreement
which allows you to legally require repayment of costs should an employee
leave within a specified time scale.
You can also purchase individual documents by clicking on the
purchasing link above and scrolling down the list on the individual products
page.
Whistleblowing
Whistleblowing
A policy together with guidance notes on ensuring you are fully compliant
and up to date with the latest legislation affecting whistleblowing.
You can also purchase individual documents by clicking on the
purchasing link above and scrolling down the list on the individual products
page.